J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Approved Date:

3/6/2023 12:00:00 PM

Job Description Name:

Medical Assistant II- FP

Union Job:

Yes

Pay Grade:

Medical Assistant Grid

ORGANIZATION

Department:

Medical Services

Reports To:

Medical Assistant Supervisor

Supervises:

None

Exemption Status:

Non-Exempt

Job Family:

Patient Services

Sub-Function:

Health Center

Worker Status:

Required Driver?

Yes / No (If position is a "Flex" then it is a Required Driver position, If the position is not a "Flex" role then it is not a Required Driver Role. Required Drivers must have a valid driver's License, current auto insurance with limits of $100K/$300K bodily injury per person/accident and $50K in property damage, acceptable driving record to be covered under Agency Auto insurance and reliable transportation)

JOB SUMMARY

The Medical Assistant II is responsible for supporting the delivery of reproductive health care services under the medical supervision of Clinician and/or Physician. Assist clients by providing testing, screening, and education required for the provision of medical reproductive health care. Assist providers to ensure high quality, efficient delivery of care. Ability to screen clients, and prepare exam rooms. Must provide excellent customer services in a non-judgmental, empathetic manner to clients.

AGENCY STANDARDS

Ability to communicate effectively with patients and co-workers of all backgrounds. Must have excellent computer skills with knowledge of Microsoft Word, Excel, Outlook, and the Internet. Must have the willingness and ability to adapt to change including advances in technology. Must have excellent customer service and be committed to providing the highest level of customer satisfaction. Lead, guide and model Planned Parenthood’s “In This Together” Workplace Values. Supportive of the mission and goals of Planned Parenthood. Commitment to quality healthcare.

QUALIFICATIONS

High School Diploma

Or equivalent

Required

Graduate of an accredited medical assistant or Certified Nursing Assistant (CNA) program or Bachelor's Degree.

Required

or

1+ years

Comparable clinical back office medical assistant, Long-Term Care/Care Partners, Medication Technicians experience.

Required

and

Experience in Women's Healthcare

Preferred

or

2+ years

Experience as a health educator, STD and/or HIV prevention counselor, community/public health worker or family planning educator

Required

or

Ability to establish rapport with all clients.

Required

Ability to take initiative and to utilize resources effectively.

Required

Ability to multi-task and must be detailed orientated.

Required

Willingness to maintain relevant knowledge about anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programs.

Required

Must be able to work independently and as part of a team.

Required

Must be able to understand insurance and FPACT contract guidelines.

Required

Some positions require bilingual (Spanish/English) skills.

Required

Some schedules require Saturday, Sunday and/or evening hours.

Required

Willingness to work and travel to other centers as needed based on health center patient demand.

Required

JOB RESPONSIBILITIES

Essential Functions are the required tasks, duties and areas of responsibility required to perform the job.

The Essential Functions encompasses the required duties and responsibilities of the job role and the reason the job exists. All Essential Functions must be performed with or with/out reasonable accommodations.

Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.

Participate in health center efforts to achieve established goals for productivity and quality metrics.

Participate in health center/affiliate efforts to achieve established revenue cycle goals.

Perform and/or coordinate the following back-office functions:

Obtain medical history, interview and educate clients ensuring informed consent

Perform options and abortion education; make appointments/referrals for follow-up medical services.

Perform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections) package specimens for outside lab tests, record lab results.

Obtain vital signs (blood pressure, height, weight, etc.).

Clean and sterilize equipment and stock lab and exam rooms.

Assist Clinicians as needed.

Gather information regarding sensitive subjects such as rape, STIs, risks of sexual activity for early teens, and abortions.

Monitor center flow and client wait time.

Input and update computer client data information. Responsible for the accuracy of client information entered into the Agency’s Practice Management system and Electronic medical Record system.

Ensure ongoing communication with Patient Flow Coordinator, Center Manager, and other center staff.

Perform and/or coordinate the following front-office functions:

Greet clients, answer phones, refer calls, and make appointments.

Input and update computer client data information.

Schedule appointments for family planning including but not limited to contraceptives and abortion services.

Provide Abortion referral and education.

Provide sterilization education and education.

Assist and support the clinical staff in the provision of:
Contraceptive services.
Medication abortion services including vaginal ultrasound.
Colposcopy services.

Comply with all safety policies and procedures including infection control.

Ensure compliance with all regulatory requirements (e.g. annual TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per Agency policy and regulatory mandates.

Attend trainings, staff meetings and in-services to maintain and increase knowledge of protocols and procedures.

Ensure client satisfaction.

Prepare center for opening and secure for closing, as required.

Ensure successful completion of required unit.

•

Assist in training of new staff and volunteers by demonstration and observation of techniques and procedures.

•

Perform clerical and administrative duties, as directed by manager

•

Performs other duties and responsibilities as assigned

•

In support of PPPSW’s Just Culture Philosophy, identify and report errors, near misses, and employee, patient and customer safety concerns in a timely manner.

•

To support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible.

•

Comply with PPPSWs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations.

PHYSICAL DEMANDS/WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standing

X

Walking

X

Sitting

Lifting

X

Carrying

Pushing

X

Pulling

X

Climbing

X

Balancing

Stooping

X

Kneeling

X

Crouching

Crawling

Reaching

X

Handling

Grasping

X

Feeling

X

Talking

Hearing

X

Repetitive Motions

Eye/Hand/Foot Coordination