J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Approved Date:

3/8/2024 12:52:50 PM

Job Description Name:

Center Manager II

Union Job:

No

Pay Grade:

Center Manager Grid

ORGANIZATION

Department:

Health Center Support

Reports To:

Regional Dir of Health Center Operations

Supervises:

Medical Assistant Supervisor

Exemption Status:

Exempt

Job Family:

Patient Services

Sub-Function:

Health Center Services

Worker Status:

Required Driver?

YES (Required Drivers must have valid driver's License, current auto insurance with limits of $100,000/$300,000 bodily injury per person/accident and $50,000 in property damage, acceptable driving record to be covered under Agency auto insurance and reliable transportation)

JOB SUMMARY

Manage and oversee the provision and delivery of all reproductive healthcare services including medication abortion. Ensure efficient center operations, staff engagement, and optimal patient experience in a family planning setting as prescribed by the Agency's protocols, policies, and procedures. Actively contribute to and support agency changes and initiatives, including upholding standardized systems across health centers, while maintaining compliance with agency standard practices. Supervise, build and maintain a team of Patent Access staff and Medical Assistant Supervisor/s, including regular coaching and development of employees and future organizational leaders. Manage staff performance under the Just Culture paradigm. Create a psychologically safe team environment rooted in diversity, equity, and inclusion. CM II will manage health centers that run an average of 3 clinician shifts per day, as determined by the Scheduling Office.

AGENCY STANDARDS

Ability to communicate effectively with patients and co-workers of all backgrounds. Must have excellent computer skills with knowledge of Microsoft Word, Excel, Outlook, and the Internet. Must have the willingness and ability to adapt to change including advances in technology. Must have excellent customer service and be committed to providing the highest level of customer satisfaction. Lead, guide and model Planned Parenthood’s “In This Together” Workplace Values. Supportive of the mission and goals of Planned Parenthood. Commitment to quality healthcare.

QUALIFICATIONS

(External Candidates)

Bachelor's Degree

or equivalent experience (4 years in a leadership position working in a health care setting).

Required

or

(Internal Candidates)

Bachelor's Degree

or equivalent experience.

Required

and

Internal candidate are eligible if they meet half of the external requirement (i.e. No bachelor degree and 2 years in a supervisory position at PPPSW or associate degree and 1 year in a supervisory position at PPPSW)

Required

2+ years

of supervisory experience with a minimum of 6 direct reports

Required

and

2+ years

of experience working in a healthcare or medical setting.

Preferred

CPR - Cardiac Pulmonary Resuscitation

Must have certification(s) or be willing to obtain certification(s) within 60 days of employment.

within 60 Days

Required

and

Ability to take initiative and to utilize resources effectively.

Required

Ability to multi-task and must be detail oriented.

Required

Must have ability to handle sensitive situations with a strong intrapersonal savvy.

Required

Must utilize rigorous logic and methods and have strong organizational, analytical, and problem solving skills to be able to create effective solutions.

Required

Must have excellent customer service focus and be dedicated to meeting expectations and requirements of internal and external customers.

Required

Must provide on-call support to the clinic around operational issues.

Required

JOB RESPONSIBILITIES

Essential Functions are the required tasks, duties and areas of responsibility required to perform the job.

The Essential Functions encompasses the required duties and responsibilities of the job role and the reason the job exists. All Essential Functions must be performed with or with/out reasonable accommodations.

Member of the Health Center Operations Leadership Team.

Work collaboratively with Lead Clinician for the responsibility of the financial and operational performance of the health centers including implementations and initiatives.

Oversee health center operations and in partnership with the Lead Clinician ensures a consistent management approach.

Lead implementation for all health center initiatives in partnership with the Lead Clinician.

Makes business decisions that promote equity and prioritize the need of the community.

Effectively partners with other departments, as necessary.

Drives continuous course correction actions for health center operations that are not meeting quality or performance measures.

Ensures effective cross-center standardization including workflows, policies, and procedures.

Balances operational effectiveness, staff engagement, and patient experience.

Implements and monitors items relating to the standardization of clinical workflows, policies, and procedures.

Operates form a continuous improvement mindset.

In partnership with Lead Clinician, communicates access goals with health center staff.

Lead inclusively by making active, intentional, and ongoing efforts to promote full participation and sense of belonging of every employee, patient, and strategic partner.

Support the provision of medical service delivery in partnership with Clinical Leadership.

Remain current on all FDA approved contraception (including emergency contraception), non-directional decision-making pregnancy options counselling (including surgical and medication abortion, adoption, and prenatal), STI’s (including HIV), comprehensive sexuality including lesbian, gay, bisexual, transgender and questioning, community resources, PPPSW medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs.

Accountable for the health center’s financial performance and adherence to operational budget and variance management.

Monitors and analyzes productivity, access and revenue cycle data.

Utilizes data to make recommendations with the Regional Director and Patient Access, regarding FTEs, staffing and operational budgets.

Implement measures to ensure health center is meeting performance metrics, financial excellence, patient experience, wait times, response rates, and patient follow up.

Collaborate with the Dir of Patient Access to promote access and utilization of PPPSW services for appropriate scheduling of patient visits to ensure efficient center flow.

Oversee appropriate scheduling of patient visits to ensure efficient center flow.

Ensure adherence to scheduling and template policies and procedures including utilization of accurate visit types.

Proactively review schedules and implement and oversee measures to improve access.

Regularly monitor access reports to inform access, productivity and develop course correction as necessary.

Holds health center staff accountable to clinical quality standards and service standards- supports and directs involvement with clinical quality reviews, enforces service standards, creates systems to address patient experience feedback, regularly reviews and implements improvement efforts in response to Patient Experience data and reports.

Effectively interact with patients and colleagues and develops positive relationships.

Ensure equitable access to quality care and health center services for patients.

Actively participate in DEI learning and awareness- coach and role model for team.

•

Performs other duties and responsibilities as assigned

•

In support of PPPSW’s Just Culture Philosophy, identify and report errors, near misses, and employee, patient and customer safety concerns in a timely manner.

•

To support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible.

•

Comply with PPPSWs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations.

PHYSICAL DEMANDS/WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands Category:

Office and Administrative Support

Standing

X

Walking

X

Sitting

X

Lifting

X

Carrying

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Feeling

X

Talking

X

Hearing

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X